By booking/attending an event/enrolling in a class/workshop at the Centre you are agreeing to the above terms and conditions. Users of the Centre should familiarise themselves with these terms and conditions from time to time. If you enrol for another member of the public, it is your responsibility that this individual is aware of our terms and conditions.

If you have any queries about our Terms & Conditions, please contact our Box Office team by calling 028 9024 2338 or via email.


Ticket Purchases

  • Every member of the audience must have a valid ticket for the date and time that they are attending 
  • Enrolment for courses, workshops and events is subject to availability and there is no reservation policy. Booking is only secured upon full payment of all fees due.
  • Concessions prices are applicable to students (full time), senior citizens (60 years of age or over) and those on benefits (Disability Living Allowance, Employment and Support Allowance, Jobseekers Allowance, PIP, Related Universal Credit Option). The Crescent reserves the right to ask for relevant I.D. to support a concessionary or discounted rate. Please note that concessions cannot be claimed retrospectively.
  • It is the booker’s responsibility to ensure that all tickets issued to them are accurate.
  • Bookers with tickets purchased through an unauthorised vendor will not in any circumstances, receive an exchange or refund from The Crescent.
  • The Crescent reserves the right to place restrictions on the volume of tickets that may be ordered through the Box Office or online.
  • Tickets are non-refundable
  • Booking fee is non-refundable, unless the course, workshop and event has been cancelled by The Crescent
  • Booking fee only applies to certain events
  • The Crescent reserves the right to alter or cancel the programme where necessary due to unforeseen circumstances
  • Enrolment finishes at the time specified in the programme. If you have missed the closing date for the class, it is always worth contacting us to check if places are available. Subsequent enrolment is subject to management approval. No reduction is given for late enrolments. Enrolments for workshops must be completed 48 hours before commencement, unless otherwise stated.
  • Participants under 16 must have a parental/carers agreement form signed by a parent/carer prior to their participation in Centre course/events/workshops.
  • Liability for independent classes, events and workshops lies solely with the respective independent tutors or organisations and follow their terms & conditions.


Exchanges, Cancellations & Refunds

  • The Centre reserves the right to amend or cancel a course, workshops or event where necessary due to unforeseen circumstances, insufficient enrolment or poor sales. The customer will be notified via phone or email when an activity is cancelled.
  • If you cancel a booking with less than 7 days’ notice before the first class starts we will not be able to ofer you a refund. The only exception would be if you have to cancel due to a medical condition or ongoing illness. In this instance, please email us at with a refund request.

  • We are not able to take bookings for one week only. If you decide after attending that you don’t wish to continue the Course, we may be able to consider a partial refund. (Please note that with reduced capacity due to social distancing, and other mitigations, our places are limited/we won’t be able to fill that place once the Term has started).

  • Customers due refunds will have them paid in the following ways;
    -     For payments made using card your refund will automatically be issued to your payment card. Please note this can take up to 5 working days to show on your card. If your payment card has expired your refund will be issued by cheque, we are unable to add new cards for refund purposes.  
    -     For payments made by cash or cheque your refund will be issued by cheque. The Crescent are unable to offer cash, BACS transfer of postal order refunds. Cheques will be made payable to the name registered on your customer account and posted to the address we hold for you, please ensure these are details are correct at the time of booking. 
    -     For payments made by gift voucher your refund will be issued with an updated gift voucher balance. Gift voucher expiry dates will only be extended where there are less that 30 days until the expiry date is reached, no date extension shall be more than 30 days. 
  • If a course, workshop or event is cancelled, The Crescent is not liable for any monies spent by the customer such as train fares, accommodation etc. 
  • The Crescent’s courses/workshops/events are only refunded in the event of a cancellation or on a participant’s medical grounds. Suitable proof will be required.
  • Course enrolments will be eligible for a refund asked for in writing within four days from the enrolment date, after that a strict non-­refund policy is operated.
  • Event tickets cannot be refunded once purchased unless cancelled or postponed. In this event, refunds must be claimed from point of purchase.
  • All tickets for events are non-transferable after purchase.
  • Liability for independent classes, events and workshops lies solely with the respective independent tutors or organisations and follow their terms & conditions. 


Visiting The Crescent

  • Cameras, mobile phones and all electronic devices must be switched off during events, classes and workshops (especially Life Drawing classes & workshops). Anyone failing to comply with this will be asked to leave the event, class or workshop without entitlement to a refund.
  • Smoking, including the use of electronic cigarettes, is strictly prohibited throughout the Centre
  • The Centre is compliant with disability legislation. Anyone with special requirements or requiring assistance should inform centre staff when booking or enrolling. Parents/carers must notify the Child Protection Officer of your child’s special requirements.
  • All Centre users are asked to consider the environment by conserving energy and recycling, reusing and upcycling suitable materials where reasonably possible.
  • Food and beverages (except bottled water) are strictly prohibited in class and workshop spaces except where agreed in advance. Only food and beverages purchased in the Centre are permitted in the Cube and Studio for events without tiered seating.
  • Management do not accept responsibility for any loss or damage to personal property.
  • Disruptive or abusive behaviour towards staff, artists (including models, tutors and performers) or Centre users will not be tolerated. Management reserves the right to remove and bar a customer from the Centre if behaviour is deemed inappropriate, or causes (or has the potential to cause) offence.
  • Latecomers may have to wait until a suitable time to enter or may be refused admission.
  • The Crescent reserves the right to refuse admission
  • Classes and workshops are facilitated by our experienced bank of freelance tutors.  We ask that their direction and instruction be respected at all times.
  • Attendees should be present to register or collect tickets at least 15 minutes prior to start times, otherwise seating may be reallocated.
  • All audience members must be in possession of a ticket.
  • Young children must not be left unattended outside allocated class times. If a child requires any personal assistance the parent/carer will be expected to remain on the premises for the duration of the class attended.
  • Children under the age of 14 must be accompanied by an adult to events. Children under the age of 3 are not permitted to Centre events except where an event is aimed specifically at this age group. Other age restrictions may apply.
  • Liability for independent classes, events and workshops lies solely with the respective independent tutors or organisations and follow their terms & conditions.
  • Event attendees should be present to register or collect tickets at least 15 minutes prior to start times, otherwise seating may be reallocated. All audience members must be in possession of a ticket. Latecomers may be refused admission. The management reserve the right to refuse admission.



  • The Centre’s Safeguarding Policy is available upon request.
  • All Centre material is available in large print, Braille or other formats upon request.



  • Unless otherwise stated all graphics, logos and commercial markings are registered trademarks. Any use, copying, reproduction, republishing, uploading, posting, transmission or modification, including in advertising or publicity pertaining to or distribution of materials is prohibited without prior written consent.
  • Management reserve the right to make reasonable changes to these Terms and Conditions at any time without prior notice.


The Crescent Complaints Procedure

The Crescent strives to provide the best experience and customer service possible. However, sometimes we might get it wrong. 

  • We take our responsibility to customers and our staff very seriously. If you ever have a need to take a matter further, our Complaints Procedure can be viewed here. 

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