Privacy Notice & Cookies Policy
At The Crescent, we are committed to maintaining the trust and confidence of our customers. Here you’ll find information on how we treat your data.
What data do we collect?
When you make a purchase from The Crescent via our website, at our Box Office in person or over the telephone, we collect the following data:
* We maintain a record of your transaction history, but we never store your card number
Your data is stored with Ticketsolve. Ticketsolve act as a data processor on behalf of The Crescent. .
If you are paying by card, your data is shared with Realex (payment gateway) in order to process your transaction.
Both Ticketsolve and Realex have implemented appropriate technological measures to protect across accidental loss, destruction, damage, alteration or disclosure of data.
For more information, please see their privacy policies:
Sometimes we ask you to provide sensitive information, for example when you book for certain events or participate in some activities. As with all the personal information we hold, sensitive information is held securely and restricted to those who need to use it. We will delete sensitive information when we no longer need it.
Children and Vulnerable Individuals
We also hold safeguarding information on children, young people and vulnerable adults to ensure we are able to protect them and best meet our statutory obligations. This is held securely and access to this information is further limited.
If you require any information about our Child Protection policy please contact our Child Protection Officer.
Why do we hold this data?
This data is collected for 2 reasons.
Performance of Contract
We may need to contact you in regard to a course, workshop or event for which you have purchased tickets. Reasons for contacting you may include notification of a cancelled event or we may need to send you a pre-event requirements email or we might wish to request feedback from you regarding an event, course or workshop that you attended.
If you have previously booked a course, workshop or event via The Crescent’s Box Office system we believe that you have an interest in what we have on offer. From time to time we shall contact you to inform you about our upcoming programme of events.
Information provided will be used by only ourselves to deliver services and funding statistics.
Please be assured that we do not share your personal details with any other company without your consent. The Crescent will respect your privacy and protect all personal information provided.
A list of names only will be provided to The Crescent tutors and independent tutors using the Centre’s Box Office facility, for course and workshop registration as part of the Centre’s terms and healthy and safety.
For Crescent tutors contracts
The Crescent does not share participants personal data with tutors. You will only be provided with the customers name on the attendance sheet.
If you collect data from the students in your class (for example work at home), you must gather this data yourself and make participants aware that you are collecting this data, and not The Crescent. It is your responsibility to be GDPR compliant with the storage and handling of this data.
For Room hire
If you are holding an event at The Crescent and using your own registration procedure, please make participants aware that you are collecting this data, and not The Crescent. It is your responsibility to be GDPR compliant with the storage and handling of this data.
If you are using The Crescent’s Box Office facility, please be aware that we do not share the customers data with you. If you choose to collect data at your event, please make participants aware that you are collecting this data, and not The Crescent. It is your responsibility to be GDPR compliant with the storage and handling of this data.
How long do we hold your data for?
Your personal data is held on our secure ticketing system for as long as you are an active customer with The Crescent. Once you ask to be removed from our database, we will no longer hold personal information on you. You can ask to be removed from our database at any point.
If you wish to be removed from our database, please contact our Box Office team on 028 9024 2338 or email firstname.lastname@example.org.
Access to Your Personal Information
You are entitled to access the personal information that we hold on you. To request access to your data please email our Data Protection Officer
How do we contact you?
Newsletter Sign Up
As part of the registration process for our emails, we collect personal information including name and email. We use this information to tell you about any upcoming events and courses and workshops. We don't rent or trade email lists with other organisations and businesses.
We use a third party provider, MailChimp, to deliver our emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our emails. For more information, please see MailChimp’s privacy notice.
As part of the registration process for our mailing list, we collect personal information including name and postal address. We use this information to tell you about any upcoming events and courses and workshops. We don't rent or trade email lists with other organisations and businesses.
We use a third party provider, Mailforce, to deliver our mailings. For more information, please see Mailforce’s privacy notice.
You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our Data Protection Officer.
Visitors to our Website
When someone visits CrescentArts.org we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.
If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Links to Other Websites
Changes to this Privacy Notice
We keep our privacy notice under regular review. This privacy notice was last updated on 23 May 2018.
We use a system of classifying the different types of cookies which we use on the Website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
How long are cookies stored for?
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.
You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.
Cookies used on the Website
A list of all the cookies used on the Website by category is set out below.
Strictly necessary cookies
These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.
These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.
These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.
These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Third party cookies
These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.
For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.